Maria Gracia A. Salva

Maria Gracia A. Salva

Customer Service Associate


Aspiring to obtain a position as a call center representative in a dynamic environment, to handle calls for the corporation, respond to simple queries and route calls to the proper person, and improving my role as I enhance my customer service abilities and acquire knowledge about different services.

Work Experience

Convergys Corp. Customer Service Associate

June-November 2015

Assisting customer through phone calls, handles concern for balance/purchase /billing inquiry, pay by phone, disputing items or service charge on the credit cards and call operator.

Award received

June-October 2015

Best of breed, Top CSAT Achiever.

Key Skills

  • Customer service oriented skills – Ability to deal with irate customers using excellent interpersonal-communication skills.
  • Understands new concepts easily – Quick learner.
  • Ability to handle stress.
  • Computer literate: Microsoft office (Excel, Powerpoint, Word), Windows 7/8/10, internet navigation, basic HTML.
  • Reliable.
  • Took customer service training course.
  • Mass communication technology diploma
  • Languages: English (fluent), Tagalog (native)


2 Yr. Mass Communication Technology


La Verdad Christian College (Apalit, Pampanga)

High School


Sauyo High School (Sauyo, Novaliches, Quezon City)

Seminars attended

Emergency preparedness and awareness

January 26-27, 2015

ADD convention Apalit, Pampanga

Leadership Training Program

November 2013

ADD convention Apalit, Pampanga

200 Hr. Call Center Training, Tesda Program

August 2012

Landcom Ville. Tandang Sora Quezon City